Welcome to Woolwich Dance Space!
We’re delighted to have you and your child joining us. To help make sure everyone has a safe, positive and enjoyable experience, please take a moment to read through our Terms & Conditions.
They explain how WDS memberships and classes work, and what you can expect from us.
If you ever have any questions or want to chat, please don’t hesitate to get in touch.
Warm wishes,
Svenja (director)
1. Membership & Class Places
WDS memberships are for a place in a specific weekly class and continue until cancelled.
Your child’s membership reserves their place in that class throughout the year.
WDS provides 35 teaching weeks each year.
2. Monthly Fees
The annual cost of your child’s classes is divided evenly across 11 monthly payments.
This means the same monthly membership fee is payable throughout the year, including during school holidays and months with fewer teaching weeks.
Membership payments are collected by Direct Debit on the 1st of each month.
3. Joining During the Year
Children are welcome to join WDS during the year where a suitable class place is available.
If your child joins part-way through a month, you will receive an invoice for the remaining classes that month. Your regular monthly membership will then begin from the following month.
You will not be charged for classes that took place before your child joined WDS.
4. Trials
New children can book a two-week trial for £16.
When a two-week trial is booked, a place in that class is reserved for your child during the trial period.
After the trial, you can choose to continue by setting up a monthly membership. If you decide not to continue, please let WDS know so the place can be offered to another child.
5. Missed Classes
Membership fees are not refundable for classes missed by your child.
If your child misses their usual class, they are welcome to make up the session in another suitable WDS class, subject to availability and age suitability. Make-up classes should be agreed with WDS in advance.
6. Classes Cancelled by WDS
On rare occasions, WDS may need to cancel or reschedule a class due to unforeseen circumstances.
Where possible, we will offer a replacement or rescheduled session. If a reasonable replacement cannot be offered, a class credit or refund will be provided.
7. Cancelling Your Membership
Memberships can be cancelled by emailing info@woolwichdancespace.org.
To cancel your membership before the next monthly payment, please let us know by the 15th of the month. Your child’s membership will continue until the end of that month, and no further monthly payment will be taken.
Cancellations received after the 15th will take effect at the end of the following month. The next monthly payment will therefore still be taken, and your child’s place will remain available to them until the end of that month.
For example, if you cancel by 15 October, your child’s membership will end on 31 October and no payment will be taken on 1 November. If you cancel after 15 October, the November payment will be taken and your child’s membership will continue until 30 November.
8. Failed Payments
Parents and carers are responsible for keeping their payment details up to date.
If a Direct Debit payment is unsuccessful, WDS will contact you to arrange payment.
If you are experiencing difficulty making a payment, please get in touch with us as soon as possible.
9. Safeguarding & Participation
The safety and wellbeing of children participating in WDS activities is our priority.
Children are supported to participate in a way that allows them and others to take part safely.
WDS recognises that behaviour can be a form of communication and will work with children and families wherever possible to understand and respond appropriately to individual needs.
10. Responsibility for Children
Parents and carers are responsible for ensuring that children arrive safely for their class and are collected promptly afterwards.
Please let WDS know if somebody different will be collecting your child or if there are any arrangements we need to be aware of.
11. Health, Medical Information & Additional Needs
Please provide accurate and up-to-date information about any medical conditions, injuries, allergies, disabilities, additional needs or access requirements that may be relevant to your child’s participation.
Please let us know if this information changes.
WDS is committed to making reasonable adjustments and working with families to support children’s participation wherever possible.
12. Personal Belongings
Please take reasonable care of personal belongings brought to classes.
WDS cannot accept responsibility for items that are lost or damaged unless WDS is legally responsible for the loss or damage.
If something is left behind at Tramshed, we will do our best to help you locate it.
13. Fees & Changes to These Terms
Membership fees are set for the academic year and will not increase during that academic year.
Any changes to fees for the following academic year will be communicated to families in advance.
WDS may update these Terms & Conditions from time to time where necessary. Families will be informed of any significant changes.
14. Privacy
WDS collects and uses personal information in order to manage classes and memberships and support children’s safe participation.
Further information about how we use and protect your information can be found in our Privacy Policy.
Photography and filming permissions are requested separately.
15. Questions or Concerns
If you have any questions or concerns, please get in touch:
Woolwich Dance Space CIC
info@woolwichdancespace.org
+44 7876 251 401